Cash sale customer<\/strong> \u2013 Pays any purchases as a cash sale customer with a debit or credit card. When placing an order, the customer must provide the company\/organisation name, address, contact person name, phone number and e-mail address. No right of use agreement will be sent to a cash sale customer, but the customer accepts these terms to be binding on himself\/herself while registering as a user.<\/p>\n\n\n\n Products are ordered via the Internet, and the customer is responsible for any use of eLindstr\u00f6m carried out under his\/her user identifiers. There is a log in window on the website of Lindstr\u00f6m, where the customer can log into eLindstr\u00f6m. If products included in one order have different delivery times, the customer can choose a one-time delivery or partial deliveries. The delivery fee will be charged for every delivery in accordance with section 7.<\/p>\n\n\n\n The price of the ordered product is the price given in eLindstr\u00f6m at the time of the order including packaging. Product prices (VAT 0%) are given excluding delivery fees. The customer pays the product and delivery fees in accordance with these terms and the price given. Delivery fees are determined by weight and price list, as further described in section 7. Value added tax will be added to the prices and fees in accordance with the then-current regulations.<\/p>\n\n\n\n Lindstr\u00f6m invoices the contract customer two (2) times a month after the deliveries. The term of payment is 14 days net from the date of the invoice. Interest on delayed payments accrues in accordance with the Interest Act. Where the order is placed as a cash sale customer, purchases are paid in connection with the order, so that the foregoing payment term is not applied.<\/p>\n\n\n\n An order confirmation is sent to the customer to the e-mail address of the user having placed the order. eLindstr\u00f6m order confirmation states the delivery date from stock. Only confirmed orders are binding on Lindstr\u00f6m.<\/p>\n\n\n\n The delivery time from reserving the order varies according to the shipping zone the destination country belongs to. The estimated delivery times are as follows:<\/p>\n\n\n\n Finland Zone 0: 1 – 3 working days depending on delivery concept Where the chosen delivery address of the order is \u201cCollection from warehouse\u201d, the customer\u2019s order can normally be collected from the chosen place no later than 2 workdays after the provided \u201cDelivery date from warehouse\u201d information. The order confirmation\/order number must be present when collecting the order. The order confirmation contains information on the delivery address and collection of the order.<\/p>\n\n\n\n If the delivery time of the product is clearly longer than the above-mentioned, Lindstr\u00f6m aims to notify the new delivery time immediately after receiving information about it.<\/p>\n\n\n\n Term of delivery<\/p>\n\n\n\n Contract customer<\/strong> \u2013 Unless otherwise agreed, products purchased by the customer shall be delivered in Finland and EU region using the term of delivery DAP (Incoterms 2010) to the branch office as notified by the customer. Delivery costs and service fees will be charged in accordance with the price list as below \u201cFees by zones in EU region\u201d.<\/p>\n\n\n\n Cash sale customer<\/strong> \u2013 Where the chosen delivery address of the order is \u201cCollection from warehouse\u201d, delivery fees will be removed from the order. The term of delivery is EXW (Incoterms 2010) from the place chosen by the customer while placing the order.<\/p>\n\n\n\n All other country-specific expenses related to delivery and exportation of products (e.g. certificate of origin) shall be charged separately from the customer depending of the actual costs.<\/p>\n\n\n\n Delivery concepts in Finland<\/p>\n\n\n\n Fees by delivery concept in Finland region (\u20ac)<\/p>\n\n\n\n Fees by zones in EU region (\u20ac)<\/p>\n\n\n\n Concerning over 500 kg deliveries the customer is requested to contact Lindstr\u00f6m customer service and to agree on the transportation and delivery price.<\/p>\n\n\n\n Outside the EU products purchased by the customer are delivered using the term on delivery DAP (Incoterms 2010) to the branch office as notified by the customer. Expenses related to freight and handling are charged as separately agreed according to the delivery costs. The customer service of Lindstr\u00f6m shall inform the estimated delivery time to the customer by e-mail.<\/p>\n\n\n\n If the term of delivery is EXW Pennala, Finland (Incoterms 2010) in Agreement of purchased products made between the Customer and Lindstr\u00f6m, purchase orders should be made to Lindstr\u00f6m\u2019s customer service instead of eLindstr\u00f6m.<\/p>\n\n\n\n An order is considered to have taken place and binding on the customer when it has been sent to Lindstr\u00f6m. The customer can, however, negotiate about an order cancellation by contacting the Lindstr\u00f6m customer service.<\/p>\n\n\n\n In that case, the following information must be provided:<\/p>\n\n\n\n All order-related complaints must be presented within seven (7) days from receiving the product. Complaints should firstly be sent via the customer feedback function provided in eLindstr\u00f6m. The return of faulty goods must be arranged according to the instructions provided by Lindstr\u00f6m. All returns must be agreed in advance with Lindstr\u00f6m\u2019s customer service. The contact information of the customer service is available on eLindstr\u00f6m.<\/p>\n\n\n\n Cash sale customer<\/strong> \u2013 Defective product is always replaced with new or similar product. Defective product will not be refunded.<\/p>\n\n\n\n If a product is faulty, Lindstr\u00f6m will send a flawless or corresponding product to replace it. The customer will not be entitled to any other remedy in consequence of faulty products.<\/p>\n\n\n\n Lindstr\u00f6m is not liable for any indirect or consequential damage of the customer that may have been caused by the sold product or the fact that the order has not been received or that the product has not been delivered according to these terms. Indirect or consequential damage shall mean, inter alia, loss of profits or damage caused due to decrease or interruption in turnover or production.<\/p>\n\n\n\n Lindstr\u00f6m is also not liable for damage that has been caused by issues outside of Lindstr\u00f6m\u2019s control, such as war, natural catastrophe, export or import ban, authority decision, interruption of general traffic, data communication or energy supply, labour dispute or other similar obstacle. A labour dispute will be considered a force majeure event also where Lindstr\u00f6m is the target of or a party to such a dispute. Lindstr\u00f6m will notify the customer without delay of the impacts of a force majeure event.<\/p>\n\n\n\n The maximum liability for damages of Lindstr\u00f6m towards the customer shall not in any event exceed in aggregate the amount of the total price paid by the customer to Lindstr\u00f6m for products ordered through eLindstr\u00f6m during the period of six (6) months preceding the damage, exclusive of value added tax.<\/p>\n\n\n\n Lindstr\u00f6m reserves the right to change these terms without prior notice. The customer must read the effective terms before sending any orders. The changed terms are applied only to orders made after the change.<\/p>\n\n\n\n The aim is to settle any possible disputes firstly by negotiations between the parties. If the negotiations do not yield results within one (1) month from the dispute\u2019s formation, any dispute,controversy or claim arising out of or relating to these terms, or the breach, termination or validity thereof, shall be finally settled by arbitration in accordance with the Rules for Expedited Arbitration of the Finland Chamber of Commerce. The seat of arbitration shall be Helsinki, Finland, and the language of the arbitration shall be Finnish.<\/p>\n\n\n\n These terms and the contract emerging between the parties from them shall be governed by and construed in accordance with the laws of Finland without giving effect to any choice of law principles or provisions of the same.<\/p>\n\n\n\n Controller: Person in charge of the register: Name of the register: Purpose of the register: Content of the register: Regular source of information: Protection of the register: Regular data disclosures and data transfer outside the European Union or European Economic Area:3. Ordering a product<\/h3>\n\n\n\n
4. Product prices<\/h3>\n\n\n\n
5. Payment term<\/h3>\n\n\n\n
6. Order confirmation<\/h3>\n\n\n\n
7. Delivery<\/h3>\n\n\n\n
Zone 1: 4 – 7 working days
Zone 2: 5 – 9 working days
Zone 3: 7 – 10 working days
Zone 4: 10 – 20 working days<\/p>\n\n\n\n![\"Delivery](\"https:\/\/store.lindstromgroup.com\/wp-content\/uploads\/2017\/11\/Delivery-concepts-in-Finland-1024x97.png\")
<\/figure>\n\n\n\n\n
![\"\"](\"https:\/\/store.lindstromgroup.com\/wp-content\/uploads\/2025\/10\/image002-1.png\")
<\/figure>\n\n\n\n\n
![\"Fees](\"https:\/\/store.lindstromgroup.com\/wp-content\/uploads\/2017\/11\/Fees-by-zones-in-EU-region-1024x297.png\")
<\/figure>\n\n\n\n![\"Eu](\"https:\/\/store.lindstromgroup.com\/wp-content\/uploads\/2017\/11\/Eu-countries-by-zones-1024x245.png\")
<\/figure>\n\n\n\n8. Order cancellation<\/h3>\n\n\n\n
\n
9. Complaints and returns<\/h3>\n\n\n\n
10. Lindstr\u00f6m\u2019s restrictions of liability<\/h3>\n\n\n\n
11. Changing the terms of agreement<\/h3>\n\n\n\n
12. Disputes and applicable law<\/h3>\n\n\n\n
Description of file:<\/h2>\n\n\n\n
Lindstr\u00f6m Oy
P.O. Box 29
FI-00581 Helsinki<\/p>\n\n\n\n
Administrator of the CRM system
P.O. Box 29
FI-00581 Helsinki
lindstrom@lindstromgroup.com<\/p>\n\n\n\n
Customers of the online shop<\/p>\n\n\n\n
Delivering orders, invoicing, management of customer relationship<\/p>\n\n\n\n
Name and address information, telephone number, e-mail address, delivery address, business ID, order history, information on delivery and invoicing of products ordered by customer<\/p>\n\n\n\n
Information provided by the data subject, controller\u2019s own operations<\/p>\n\n\n\n
Only appointed persons have access to the register (user identifier + password)<\/p>\n\n\n\n
Data is not disclosed to outside instances. However, data can be disclosed in connection with transferring of the business. Data may be transferred outside the European Economic Area to the extent necessitated by the delivery of orders.<\/p>\n","protected":false},"excerpt":{"rendered":"